Technology Transfer with Honey

In one of my first jobs I worked with a public services agency and did most of my work on the computer. Since I had just come from the mom world, I had much to learn about software and hardware. In those days the end user was responsible for defrags, backups, etc. Our tech people were quite nerdy and also in their insecurity happy to make you feel stupid. I was regularly reminded of how inadequate I was and was asked questions about the system for which I had no answers. The attitude of our tech department was that they were dealing with lazy and stupid children who would never learn anything. Having been a teacher in a prior life, my whole philosophy was that there were no stupid questions. Their attitude was that all questions were stupid.

In this prior life I was responsible for a survey regarding a price change for services that my agency was considering. We worked with universities and colleges and also the public and were required by law to survey prior to raising our service fees. As a result, this meant I had to monitor many emails for several months and record the responses.

The first thing each morning I would open my over-filled email box and begin the responses. On one particular morning I opened an attachment from the Dean of a university to print it and immediately my email box was filled with responses from my huge address book from everyone...many of them address invalid responses. Within five minutes the headquarters computer security office in the city called me on the phone and said I had a virus and to shut down my computer immediately. I did. I also walked around the building and posted signs telling staff not to open any email from me that morning. It was the Melissa virus.

I was very intimidated by this whole mess and knew that the 'nerds' were going to have a field day with me. Because they worked late hours none of the crew got work before 10:00 AM. I had to sit and stew for the first part of the morning without any computer. When they arrived, they immediately wanted to know what games I had been playing on the computer, what Internet sites I had visited, etc. When I revealed that I had opened an attachment from the Dean of a prestigious university it took most of the wind out of their sails. I did get some pleasure from that.

When I changed jobs years later the next job also had a staff of IT that felt it was necessary to belittle the 'client' and to even go so far as to correct their English on the help tickets being posted, even though there was a database that recorded this insolence. I took a totally new approach to working with these folks. No longer was I going to be the deer in the headlights. I became the chatty and praise filled client. Everything they did was golden and my questions were always coated with awe at how they did what they did. I ignored their snide remarks. It worked! We became the best of friends and I became number one on their help list when a problem arose. They even began to share knowledge.

This all came back to me when twice this week I was in IE browsing various blogs and when I clicked on a link the 'about:Tabs' starts up and keeps opening new tabs ad nausea um until I am forced to turn off my PC...actually I have to UNPLUG my PC as I get no response from the keyboard or off button!

My PC is an oldie but a goodie, but I guess it is is now beginning to show its age. Staples is having a half-price sale on PC maintenance---which I hope means more than vacuuming the inside of the box. Maybe I should look into this. I wish I had some rude nerds in the neighborhood.