HANGING ON

Some days I feel just like this old tree at the edge of an abyss.

Due to lots of leave taken during the summer by our public services staff, I am pulled from the privacy of my office to staff our public desk a day or two a week.

While sitting at the desk I noticed that the FAX machine would ring and then nothing would print. When I asked a co-worker she explained that it had probably run out of toner. Thus the scenario that followed in text below. (Note: You have to read it from the bottom of this blog up now, since that is the chronology. Note: Yes, you are paying the salary of these idiots who do not understand English. Note: that this whole process has now taken a month and the FAX machine is still out of toner!) Go the end of the blog post now.

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Updated by Who Me...I don’t WORK here Tue 2 Aug 2005 16:43:37 -0400 from IP address.

I checked up here and we do not have any cartridges for your fax. When I and (other named worker) installed the fax we gave your everything related to this fax. I will check on Wednesday if I can purchase some cartridges.

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Updated by Co-worker Tue 2 Aug 2005 12:49:50 -0400 from other IP address.

Samsung SF - 5100 Fax -- SF-5100D1 (XAR)

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Updated by Co-worker Tue 2 Aug 2005 12:48:15 -0400 from other IP address.

Note, we don't need anyone to service the fax machine, I just need for you to order the toner cartridge, and then I can replace the cartridge.

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Updated by Who Me...I don’t WORK here Tue 2 Aug 2005 11:01:42 -0400 from IP address.

We have never served fax machines for the PUBLIC OFFICE. We will check out as soon as time allow this week.

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Altered by Tabor Thu 21 Jul 2005 13:50:53 -0400 from other IP address.

Change monitors from {person a, person b, person c} to {person a, person b, person c, Co-worker, another co-worker}.

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Updated by Tabor Thu 21 Jul 2005 13:50:21 -0400 from other IP address.

It appears that a request for toner replacement for this FAX machine was sent out by Co-worker (https:link here ticket #8980) on July 11th that is identical to this help desk request.

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Altered by Tabor Thu 21 Jul 2005 07:32:58 -0400 from other IP address.

Change monitors from {person a, person b, person c} to {person a, person b, person c, Co-worker }.

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Updated by Tabor Wed 20 Jul 2005 10:42:39 -0400 from another IP address.

I am including Person b to determine the next step in this effort as both Idiot #1 and Co-worker are out today.

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Altered by Tabor Wed 20 Jul 2005 10:41:40 -0400 from IP Address.

Change monitors from {Person a to} to {Person a, Person b}.

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Updated by Who me…I don’t work here Wed 20 Jul 2005 09:55:49 -0400 from IP Address.

Please check with Co-worker or Idiot #1 for servicing. We are responsible for procuring the consumables.

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Updated by Tabor Tue 19 Jul 2005 14:37:12 -0400 from IP Address.

Sorry, I meant to type CAN'T route this stuff elsewhere.

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Updated by Tabor Tue 19 Jul 2005 14:34:41 -0400 from IP Address.

Haven't heard from anyone on this ticket even though it is a priority at our end. Please note that offices across the nation are faxing reports to us via this machine and that researchers and staff are waiting to pick these up. Once the memory buffer is full, we will have lost reports and will need to identify what was lost and what needs to be re-requested. Note: we can route this stuff elsewhere. Help please.

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Created by Tabor Mon 18 Jul 2005 09:40:31 -0400 from IP Address.

The fax machine at the public desk - Samsung SF-5100 - is now out of toner (appears it may have been out late last week). Co-worker is not in today...don't know if our office has to supply our own toner or if upstairs office has supply for this machine. Machine receives several reports daily, so would like it fixed as soon as possible.