I subscribe to a magazine called 'Budget Travel.' Erik Torkells, the editor, wrote an interesting article in the October 2004 issue about getting a good deal from Expedia, Orbitz, Travelocity, etc. He said that a comment from a sales person from an upscale New York hotel at a conference indicated that her upscale hotel treats customers who book through a third-party website worse than the other guests who pay full fare! Erik had heard rumors of this but, since he couldn't verify, he ignored them.
Well, it appears they are somewhat true. He went on to say that if we are going to be treated as second-class customers they should let us know in advance. I tend to agree. Today's budget customer might be tomorrow's travel maven for a company or someone who moves in big circles but likes to budget when traveling on their own.
Why, in these times, would anyone treat any customer any differently than any other? VERY shortsighted.
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